Shipping:
- $7.95 flat-rate US shipping or FREE on orders over $125!
- Orders are processed and ships typically 24-48 hours.
- FREE local pickup is available in Katy and Richmond Texas (Choose option at checkout.)
Returns:
- Returns must be requested and postmarked to us within 14 days from your date of purchase.
- Returns are eligible for store credit only.
- Shipping charges (original and return) are the customer’s responsibility.
Our Berry Happy Guarantee 💜
- At That Elderberry Chick, we pour a whole lot of love into every batch we make. From our certified organic ingredients to our small-batch process, we truly believe you'll love what arrives at your doorstep
- Because our products are consumable, we cannot accept returns or offer refunds. Once a product leaves our hands, we can't guarantee how it has been stored or handled.
But here's the good news...
- If you're not completely happy with one of our handcrafted products, please reach out within 30 days of purchase. We want you to love your experience with us! While we don't offer refunds, we'll gladly work with you to make things right, which may include store credit toward a future purchase.
- No need to send the product back. We simply ask that you let us know what didn't meet your expectations so we can continue improving and serving our customers well.
A Quick Note About Products We Don't Make
- Some items sold on our website are made by trusted partner brands and makers. These products are not eligible for our Berry Happy Guarantee and are considered final sale unless they arrive damaged or defective.
Purchases From Other Retailers
- Our Berry Happy Guarantee applies only to purchases made directly through That Elderberry Chick. If you purchased our products from another retailer, please refer to that retailer's return policy.
Questions?
- Reach out anytime. We're always happy to help and will do our best to make things right. 💜